Terms and Conditions

Rohowea - Eco-Friendly Moving & Packing Services

Effective Date: These terms are effective immediately upon access to our services

1. Acceptance of Terms

By accessing and utilizing Rohowea's eco-friendly moving and packing services, you acknowledge and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Rohowea. If you do not agree with any provision herein, you must discontinue use of our services immediately.

2. User Obligations

Users are required to provide accurate, complete, and current information when booking our services. You must:

  • Provide truthful information regarding inventory, access requirements, and special handling needs
  • Ensure safe and legal access to both origin and destination properties
  • Secure all valuable items and important documents prior to service commencement
  • Comply with all applicable local, state, and federal regulations
  • Maintain respectful communication with our team members
  • Pay all fees according to agreed terms and schedules

3. Service Limitations

Rohowea reserves the right to refuse service for hazardous materials, illegal items, or circumstances that may compromise safety. Our eco-friendly approach may require specific handling procedures that could affect timing. We do not transport live animals, plants requiring special care, perishable items, or materials deemed environmentally harmful. Weather conditions, traffic, and unforeseen circumstances may impact service delivery times.

4. Intellectual Property Rights

All content, trademarks, service marks, logos, and intellectual property associated with Rohowea remain our exclusive property. Users are prohibited from reproducing, distributing, modifying, or creating derivative works from our proprietary materials without explicit written consent. Our eco-friendly methodologies, packing techniques, and business processes are protected intellectual property.

5. Liability Limitations

Rohowea's liability is limited to the declared value of items being moved, not to exceed the total service fee paid. We are not liable for:

  • Damages resulting from normal wear and tear during eco-friendly packing processes
  • Pre-existing damage to items or property
  • Consequential, indirect, or punitive damages
  • Delays caused by weather, traffic, or circumstances beyond our control
  • Items packed by the customer

6. Privacy and Data Protection

We collect and process personal information necessary for service delivery while maintaining strict confidentiality standards. Your data is protected using industry-standard security measures and is never shared with unauthorized third parties. We retain information only as long as necessary for business purposes and legal compliance.

7. Payment Terms

Payment is due according to agreed schedules. Late payments may incur additional fees. We reserve the right to suspend services for non-payment. All prices are subject to change with reasonable notice. Refunds are processed according to our cancellation policy and may be subject to administrative fees.

8. Dispute Resolution

All disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules. Both parties waive the right to jury trial and class action participation. Mediation shall be attempted before formal arbitration proceedings. The prevailing party may be entitled to reasonable attorney fees and costs.

9. Modifications and Termination

Rohowea reserves the right to modify these terms at any time with reasonable notice. Continued use of our services constitutes acceptance of modified terms. We may terminate services for violation of these terms or for any reason with appropriate notice.

10. Governing Law

These terms are governed by applicable state and federal laws. Any legal proceedings shall be conducted in the appropriate jurisdiction where Rohowea maintains its primary business operations. If any provision is deemed unenforceable, the remaining provisions shall remain in full effect.