Privacy Notice | How We Protect Your Data

Introduction

At Rohowea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our eco-friendly moving and packing services. We believe in transparency and want you to understand exactly how your information is handled throughout our service delivery.

Our commitment to environmental sustainability extends to our data practices, ensuring we maintain minimal data footprints while providing exceptional service quality. This policy complies with applicable privacy regulations including GDPR, CCPA, and other relevant data protection laws.

Information We Collect

We collect various types of information to provide and improve our eco-friendly moving services:

Personal identification information (name, email address, phone number)
Moving details (pickup and delivery addresses, inventory lists, special requirements)
Payment information (processed securely through encrypted systems)
Service preferences and feedback
Website usage data and analytics
Communication records for service coordination

Data Minimization: We only collect information that is necessary for providing our services and enhancing your moving experience. We never collect excessive or irrelevant personal data.

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to our eco-friendly moving services:

Coordinating and executing your moving services
Communicating important updates about your move
Processing payments and managing billing
Improving our sustainable service offerings
Providing customer support and addressing inquiries
Complying with legal and regulatory requirements
Sending service-related notifications and updates

We never sell, rent, or share your personal information with third parties for marketing purposes. Our data usage is strictly limited to service delivery and customer satisfaction enhancement.

Data Protection & Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Advanced encryption for data transmission and storage
Regular security audits and vulnerability assessments
Restricted access controls and employee training
Secure payment processing systems
Regular data backups and disaster recovery procedures
Compliance monitoring and incident response protocols

Our team undergoes regular privacy and security training to ensure your data remains protected throughout all interactions with our services.

Your Rights & Choices

Under applicable privacy laws, including GDPR, you have several important rights regarding your personal information:

Right to access your personal data and understand how it's processed
Right to rectify inaccurate or incomplete information
Right to erasure (right to be forgotten) under certain circumstances
Right to restrict processing of your personal data
Right to data portability and transfer
Right to object to certain types of processing
Right to withdraw consent at any time

Exercising Your Rights: To exercise any of these rights, please contact us through our designated privacy channels. We will respond to your request within the timeframes required by applicable law.

Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention practices include:

Service-related data is typically retained for the duration of our business relationship and for a reasonable period afterward to address any service issues or legal requirements. Financial records may be retained longer to comply with accounting and tax regulations.

When data is no longer needed, we securely delete or anonymize it using industry-standard methods to ensure complete removal from our systems.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. We use:

Essential cookies for website functionality
Analytics cookies to understand website usage
Preference cookies to remember your settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through appropriate channels and update the effective date below.

We encourage you to review this policy regularly to stay informed about how we protect your privacy and handle your personal information.